Privacy Policy

1. About this policy

This policy explains how TAXSTONE LTD (trading as 12Tax) collects and uses personal information when you visit this website or contact us about 12Tax. For data protection purposes, TAXSTONE LTD is the data controller.

The current website is a pre-launch information page. It does not provide user accounts, payments, tax return filing or a way to upload tax or financial records.

2. Our contact details

TAXSTONE LTD
Company number: 17139883
Registered office: 1 Conway Close, Rainham, England, RM13 7DS
Email: service@12tax.co.uk

3. Information we collect

Information you provide

If you email us, we receive the information in your message. This may include your name, email address, organisation, the contents of your enquiry and any other information you choose to provide.

Technical information

When you visit the website, our hosting provider may process basic technical and security information, such as your IP address, browser and device type, requested pages, timestamps and diagnostic logs. This information helps deliver the website, maintain security and diagnose problems.

4. How and why we use information

We use personal information to:

• respond to your questions and communicate with you;
• understand interest in 12Tax and improve this website;
• operate, protect and troubleshoot the website; and
• comply with legal obligations and protect our legal rights.

We generally rely on our legitimate interests in responding to enquiries, developing our business and keeping the website secure. Where the law requires another lawful basis, such as compliance with a legal obligation, we will rely on that basis instead.

5. Who we share information with

We may share information with suppliers that help us operate the website and business, such as website hosting, email and professional service providers. They may only use the information to provide services to us and must protect it appropriately.

We may also disclose information where required by law, to public authorities, or where reasonably necessary to establish, exercise or defend legal rights. We do not sell personal information.

Some suppliers may process information outside the United Kingdom. Where this happens, we require an appropriate legal safeguard for the transfer where applicable.

6. How long we keep information

We keep enquiry correspondence only for as long as reasonably needed to respond, manage our relationship and meet legal or regulatory requirements. We will normally delete enquiries within 24 months after our last meaningful contact unless we need to keep them longer for one of those reasons. Technical logs are retained according to our hosting provider's operational and security retention periods.

7. Cookies and analytics

This pre-launch website does not currently use marketing analytics, advertising trackers or non-essential cookies. If that changes, we will update this policy and, where required, ask for your consent before placing non-essential cookies.

8. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict the use of your personal information, object to certain processing, and receive a portable copy of information you provided. You also have the right to complain about how we use your information.

To exercise a right, email service@12tax.co.uk. We may need to verify your identity before acting on a request.

9. Complaints

Please contact us first if you have a concern so that we can try to resolve it. You may also complain to the UK Information Commissioner's Office through ico.org.uk.

10. Changes to this policy

We may update this policy as the website and 12Tax develop. We will publish changes on this page and update the date shown above.